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Gordan Ladd's Kitchen is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely those of the authors. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.
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Net Customer Satisfaction Grade (Ratio Calculation)
NCS grade is an internal rating we calculated from totaling all the 'star rating percentage' from a product on Amazon. The formula is as follow: ((5star % + 4star %) - (3star % + 2star % + 1star %)).
51% – 60%
61% – 70%
71% – 80%
Cell 1 / 5
91% - 100%
In our opinion, this ratio is an ideal way for us to see if a product has received enough good star rating ratio. Also, this ratio can be a reliable indicator to see if a product lean toward favorable or unfavorable product satisfaction based on previous buyers experience with the product.
However, this ratio should not be considered as a product endorsement or recommendation but merely as additional information to help you understand better the ratings sentiments left by all buyers toward a product.
If you have any questions regarding this policy, or your dealings with our website, please contact us here.